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Warranty Conditions
At MyJewr, our jewelry is made of high-quality materials and stones.
Standard Warranty-
As of January 22nd, 2023, all materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.
JEWELRY PROTECTION PLAN-
You also have the option of purchasing the Jewelry Protection Plan. It allows you to? protect the jewelry you love & enjoy free returns, repairs or replacements , exclusive discounts and a seamless customer service that will allow you to wear our jewelry with confidence & peace of mind.
How to clean my MyJewr jewelry?
How do I place a special request for my necklace
While we have a wide range of Jewelry styles, you may want to add a personal touch that you can’t find in our collection. For special design requests, please contact our Customer Care Team.
Our Jewelry design experts will review your request and let you know if we can make your personalized creation.
Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:
Where will the engravings be placed on the 3D Bar Necklace?
The placing of the engraving depends on how many inscriptions you would like on your 3D Bar Necklace.
1 Inscription – Front
2 Inscriptions – Front + Left
3 Inscriptions – Front + Left + Back
4 Inscriptions – Front + Left + Back + Right
The right and left placing is the position when it is not on you.
How to choose the correct jewelry size?
Each product comes at various sizes (can be found in each Product Page).Please check out our Size Guide to determine the size you need.
What is the difference between the Personalized Classic Name Necklace and the Carrie Name Necklace?
The difference between the two styles is the last letter inscription. In the Carrie Name Necklace, there is a curl in the last letter, adding an extra twist to the connection from the pendant to the chain. Whereas in the Classic Name Necklace, the last letter is regular like the other lower case letters, keeping the classic style along the pendant.
Both Carrie Name Necklace and Classic Name Necklace offer a classic script font and are available in two pendant sizes – small or regular.
| Size/Necklace | Classic Name Necklace | Carrie Name Necklace |
| Small | 4.5 - 8.5 mm* (0.18"-0.35") | 5 - 8 mm* (0.2" - 0.3") |
| Regular | 6 - 11 mm* (0.2" - 0.4") | 6 - 10 mm* (0.24" - 0.4") |
*The largest measurement is the size of the capital letter.
What kind of chain comes with my necklace or bracelet?
The chain type that comes with your necklace, and the chain lengths that are available, are indicated in the “Size & Materials” tab which you can find on each individual product page.
You can find more information about our chain collections here .
Is your jewelry made of real precious metals?
Yes, all our precious metals are purchased from government certified vendors. All items have a stamp of authenticity on it.All our silver jewelries are made of 0.925 sterling silver, and our gold jewelries are made of solid gold, with 10k, 14k and 18K purity level that is indicated on the item. We also have special metals such as Vermeil and Premium Silver:
To learn more about our metals, please check our MYJEWR guide.
You’ll also find all item-related information on each individual product page.
Is your jewelry nickel free?
All our products are 100% nickel-free, except for items made of white gold.
How can I order names with 2 capitals, or double-barreled names?
Double-barreled names or words usually have more than eight characters. We recommend ordering double-barreled names or words in double thickness to ensure durability. Please visit our double thickness material collection here.
You can view how many capital letters are possible under the “Size & Materials” tab on the product page. For names that include two capital letters, we again recommend ordering a double thickness necklace.
A better alternative is to order our Two Capital Letters Carrie Name Necklace
Can I order my necklace in other languages?
Check out our World Collection to see a wide variety of Jewelry in additional languages other than English.
If there is an item on our site that you’d like, but it doesn’t appear in our World Collection, please contact our Customer Care Team to see if this special request is possible.
How can I order a necklace with special characters?
We can add most characters to our Jewelry as long as they appear on the English keyboard.
All you need to do is place your order with the special character included.
Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.
Please note that during busy seasons we cannot accommodate special requests.
What are your gift packaging options?
We offer two kinds of gift packaging kits:
1. The Classic Gift Kit – an elegant gift packaging with MyJewr’s classic design.
2. The Personalized Gift Kit– a custom-made gift box, with your selection of one of our illustration templates, to which you may add your loved one’s name/s.
Each gift kit contains:
- One gift box (the size will be chosen by our designers, according to what fits best with your jewelry)
- Gift bag
Important notes about our Gift Kits:
- You can add a Gift Kit directly from your item’s Product Page, or by contacting our Customer Service.
- Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling.
- Please make sure to double check your message to make sure everything is correct.
- As long as the order is not packed yet, we are able to make changes to the messages.
- As we know that this is a gift, we will not include the item prices in the packing slip.
- Each Personalized Gift Kit is produced per order; it is therefore non-returnable, exchangeable, or refundable, unless the product is faulty.
May I purchase from websites that look like MyJewr?
We are aware that there are existing websites that copy our products and images. Some even reproduce MyJewr’s trademark and therefore are misleading for our customers. We are informed about most of these infringing websites and are in the process of shutting them down, as it is our priority to protect our customers and the official MyJewr brand. To make sure that you are purchasing from the official Myjewr, only buy products from our official website:
If you are not shopping on one of the websites above, then it is not us. If you have difficulty defining if you are shopping on our website or see a website that is copying and selling our items, please contact our Customer Care team.
Can I add charms, pendants or engravings to my jewelry?
We want the pieces you get to be with you as you make new memories, even years later. So yes, you can add pendants, charms or engravings to any exiting pieces of MyJewr jewelry.
All you need to do is select in the product page the option to add the future engraving pack to your order as you purchase by selecting “Yes”:
If you’ve already placed your order and want to add the future engraving pack, please contact our Customer Care Team.
Warranty Conditions
At MyJewr, our jewelry is made of high-quality materials and stones.
Standard Warranty-
As of January 22nd, 2023, all materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.
JEWELRY PROTECTION PLAN-
You also have the option of purchasing the Jewelry Protection Plan. It allows you to? protect the jewelry you love & enjoy free returns, repairs or replacements , exclusive discounts and a seamless customer service that will allow you to wear our jewelry with confidence & peace of mind.
How to clean my MyJewr jewelry?
How do I place a special request for my necklace
While we have a wide range of Jewelry styles, you may want to add a personal touch that you can’t find in our collection. For special design requests, please contact our Customer Care Team.
Our Jewelry design experts will review your request and let you know if we can make your personalized creation.
Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:
Where will the engravings be placed on the 3D Bar Necklace?
The placing of the engraving depends on how many inscriptions you would like on your 3D Bar Necklace.
1 Inscription – Front
2 Inscriptions – Front + Left
3 Inscriptions – Front + Left + Back
4 Inscriptions – Front + Left + Back + Right
The right and left placing is the position when it is not on you.
How to choose the correct jewelry size?
Each product comes at various sizes (can be found in each Product Page).Please check out our Size Guide to determine the size you need.
What is the difference between the Personalized Classic Name Necklace and the Carrie Name Necklace?
The difference between the two styles is the last letter inscription. In the Carrie Name Necklace, there is a curl in the last letter, adding an extra twist to the connection from the pendant to the chain. Whereas in the Classic Name Necklace, the last letter is regular like the other lower case letters, keeping the classic style along the pendant.
Both Carrie Name Necklace and Classic Name Necklace offer a classic script font and are available in two pendant sizes – small or regular.
| Size/Necklace | Classic Name Necklace | Carrie Name Necklace |
| Small | 4.5 - 8.5 mm* (0.18"-0.35") | 5 - 8 mm* (0.2" - 0.3") |
| Regular | 6 - 11 mm* (0.2" - 0.4") | 6 - 10 mm* (0.24" - 0.4") |
*The largest measurement is the size of the capital letter.
What kind of chain comes with my necklace or bracelet?
The chain type that comes with your necklace, and the chain lengths that are available, are indicated in the “Size & Materials” tab which you can find on each individual product page.
You can find more information about our chain collections here .
Is your jewelry made of real precious metals?
Yes, all our precious metals are purchased from government certified vendors. All items have a stamp of authenticity on it.All our silver jewelries are made of 0.925 sterling silver, and our gold jewelries are made of solid gold, with 10k, 14k and 18K purity level that is indicated on the item. We also have special metals such as Vermeil and Premium Silver:
To learn more about our metals, please check our MYJEWR guide.
You’ll also find all item-related information on each individual product page.
Is your jewelry nickel free?
All our products are 100% nickel-free, except for items made of white gold.
How can I order names with 2 capitals, or double-barreled names?
Double-barreled names or words usually have more than eight characters. We recommend ordering double-barreled names or words in double thickness to ensure durability. Please visit our double thickness material collection here.
You can view how many capital letters are possible under the “Size & Materials” tab on the product page. For names that include two capital letters, we again recommend ordering a double thickness necklace.
A better alternative is to order our Two Capital Letters Carrie Name Necklace
Can I order my necklace in other languages?
Check out our World Collection to see a wide variety of Jewelry in additional languages other than English.
If there is an item on our site that you’d like, but it doesn’t appear in our World Collection, please contact our Customer Care Team to see if this special request is possible.
How can I order a necklace with special characters?
We can add most characters to our Jewelry as long as they appear on the English keyboard.
All you need to do is place your order with the special character included.
Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.
Please note that during busy seasons we cannot accommodate special requests.
What are your gift packaging options?
We offer two kinds of gift packaging kits:
1. The Classic Gift Kit – an elegant gift packaging with MyJewr’s classic design.
2. The Personalized Gift Kit– a custom-made gift box, with your selection of one of our illustration templates, to which you may add your loved one’s name/s.
Each gift kit contains:
- One gift box (the size will be chosen by our designers, according to what fits best with your jewelry)
- Gift bag
Important notes about our Gift Kits:
- You can add a Gift Kit directly from your item’s Product Page, or by contacting our Customer Service.
- Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling.
- Please make sure to double check your message to make sure everything is correct.
- As long as the order is not packed yet, we are able to make changes to the messages.
- As we know that this is a gift, we will not include the item prices in the packing slip.
- Each Personalized Gift Kit is produced per order; it is therefore non-returnable, exchangeable, or refundable, unless the product is faulty.
May I purchase from websites that look like MyJewr?
We are aware that there are existing websites that copy our products and images. Some even reproduce MyJewr’s trademark and therefore are misleading for our customers. We are informed about most of these infringing websites and are in the process of shutting them down, as it is our priority to protect our customers and the official MyJewr brand. To make sure that you are purchasing from the official Myjewr, only buy products from our official website:
If you are not shopping on one of the websites above, then it is not us. If you have difficulty defining if you are shopping on our website or see a website that is copying and selling our items, please contact our Customer Care team.
Can I add charms, pendants or engravings to my jewelry?
We want the pieces you get to be with you as you make new memories, even years later. So yes, you can add pendants, charms or engravings to any exiting pieces of MyJewr jewelry.
All you need to do is select in the product page the option to add the future engraving pack to your order as you purchase by selecting “Yes”:
If you’ve already placed your order and want to add the future engraving pack, please contact our Customer Care Team.
