Help Center
Help Center
Product & General Information
How to take care of my jewellery ?
How do I place a special request for my necklace?
How to choose the correct jewelry size?
Can I add charms, pendants or engravings to my jewelry ?
Delivery
What are MyJewr shipping options?
Why Didn't I get an order confirmation?
Where is my order?
I can't find my order ID number
Chang Order Details
How Can I change my shipping address?
How can I change an order after placing it?
How do I change my inscription?
How do I add another item to my order?
Received Item Issues
My jewellery is damaged, what should I do?
My chain broke, what should I do?
Returns & Cancellations
My chain size that I received is incorrected, what should I do?
Payment & Promo Information
My promotional code doesn't work
Can I use more than one coupon code?
Why Do I see a double charge on my billing statement?
I have a PayPal account but I cannot complete the payment?
MyJewr Club & Loyalty Points
Myjewr Club & Loyalty points
How do I join? Is it free?
How do I earn points?
How do I view my point balance?
