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Hey, your confirmation email should arrive shortly after placing your order, so please check your spam/junk email folder as well.

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If you haven't received a shipping notification yet, it means your order is still in the production phase. Once your item is shipped, you'll get an email from us.

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We're more than happy to help you upgrade your shipping method if you haven't selected the fastest option yet. Please note that additional fees may apply. If your order has already been shipped, we are currently unable to fulfill your request.

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Hey! You can update your shipping address until we start packaging your order. If your order has already been shipped, we are currently unable to fulfill your request.

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Hey! You can update your shipping address until we start packaging your order. If your order has already been shipped, we are currently unable to fulfill your request.

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Hey! You can make changes to your order during production. Just keep in mind that making changes may affect your delivery date.

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Hey! You can make changes to your order during production. Just keep in mind that making changes may affect your delivery date.

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Hey! You can make changes to your order during production. Just keep in mind that making changes may affect your delivery date.

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What do you want to change?

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Hey! You can make changes to your order during production. Just keep in mind that making changes may affect your delivery date.

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Share the link of the new item *

Add Inscription(s), Size and other specifications *

Hey! You can make changes to your order during production. Just keep in mind that making changes may affect your delivery date.

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Cancelation requests are not possible after 2 hours. However, you can opt to exchange the current item for something else or to choose store credit.

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I would like to exchange the jewelry for a different product.
I prefer to receive store credit for future purchases.

Our team will assess each case individually.

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All our items come with a 2-year warranty. Let us know the issue for a fast replacement.

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Damaged Item
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All personalized items are non-refundable, but we are here to assist you if you are not 100% happy with your jewelry piece. Our exchange process is quick and hassle-free. Alternatively, you can opt for store credit (credit valid for one year on our website).

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I would like to exchange the jewelry for a different product.
I prefer to receive store credit for future purchases.

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We’re sorry to hear you may have received the wrong item or something was missing.

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We’re sorry to hear you have received a damaged package/gift box.

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Please describe the payment issue with details, so we can help you fast.

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Please describe the coupon issue with details, so we can help you fast.

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Friendly reminder: Promotional codes cannot be used for previous orders, and they cannot be combined with other promotional codes.

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Friendly reminder: Store credit codes cannot be used for previous orders.

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